How do I sign up for your mailing list?

You can sign up for our mailing list by entering your e-mail address into the form provided on our website's landing page.

 

How do I get notified when items are back in stock or get on a waiting list?

You can sign up for notifications on specific items, color ways, and sizes by visiting the product's page and clicking "Notify Me When This Item Is Back In Stock."

  

Can I return or exchange an item once it is received?

ALL CLOTHING WE OFFER STORE CREDIT OR EXCHANGE ONLY WITHIN 5 DAYS OF RECEIVING YOUR PURCHASE. WE DO NOT OFFER REFUNDS FOR CLOTHING. NO EXCEPTIONS

MASKS AND CHAINS: DUE TO SAFETY GUIDELINES, WE CAN NOT OFFER RETURNS & EXCHANGES.

OTHER ACCESSORIES SUCH AS HATS, BELTS, SCARFS & JEWELRY: CAN BE RETURNED WITHIN 15 DAYS OF RECEIVING YOUR PURCHASE. TO START THE RETURN/EXCHANGE PROCESS, PLEASE EMAIL US AT INFO@SHOPSECONDWIND.COM WITH YOUR ORDER # AND REASON FOR YOUR RETURN OR EXCHANGE.

ALL RETURNS OR EXCHANGES MUST BE UNWORN/UNUSED, WITH THE ORIGINAL SECOND WIND PACKAGING. CUSTOMERS ARE RESPONSIBLE FOR ALL RELATED SHIPPING COSTS.

ALL RETURNS OR EXCHANGES ARE SUBJECT TO INSPECTION AND WE DO HAVE THE RIGHT TO REFUSE YOUR REFUND IF YOUR RETURN DOES NOT MEET ANY OF THE ABOVE REQUIREMENTS.

PLEASE ALLOW 3-6 BUSINESS DAYS FOR REFUND TO REFLECT ONTO YOUR ACCOUNT.

INTERNATIONAL ORDERS AND SALE ITEMS ARE ALL FINAL SALE.

 

Can I return a sale item?

- ALL SALE items are Final Sale -

  

How long does it take to ship? (USA)

We use USPS Standard & Priority Mail shipping, estimates to your specific location can be found on USPS.com.

 

Do you ship internationally?

Yes we do! We ship from New Jersey, USA and you can calculate your shipping costs by visiting UPS.com

 

My order was stolen or lost.

Unfortunately it is out of our control if your order was stolen. Once we ship your order, we trust the address you provided is a safe location to deliver. If your package is missing we will try our best to assist you with the shipping provider to locate your order.

 

USPS lost my package?

Please file a claim with USPS.com with your tracking number. If the item is officially lost via USPS, they are responsible to find a solution. When choosing Priority Shipping your order is insured if your package is lost by USPS.

 

When will you re-stock?

We are working hard to re-stock as soon as possible. We will make all re-stock announcements on our Instagram. You can sign up for our mailing list for special announcements and exclusive offers.

 

How do I care for my mask?

Our masks are made from all natural fabrics and must be hand washed with a gentle detergent. Please read labels on detergent carefully to make sure it is compatible with the fabric of your mask before washing. Hang to dry and steam or iron on low for best results.

  

How can I contact you about my current order?

You can contact us at info@shopsecondwind.com