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FAQs

How do I sign up for your mailing list?

You can sign up for our mailing list by entering your e-mail address into the form provided on our website's landing page.

 

How do I get notified when items are back in stock or get on a waiting list?

You can sign up for notifications on specific items, color ways, and sizes by visiting the product's page and clicking "Notify Me When This Item Is Back In Stock."

 

How do I find my size?

You can learn more about how to measure for size on our Size Chart.

 

Can I return or exchange an item once it is received?

MASKS AND CHAINS: DUE TO SAFETY GUIDELINES, WE CAN NOT OFFER RETURNS & EXCHANGES.

OTHER ITEMS SUCH AS HATS & JEWELRY: CAN BE RETURNED WITHIN 15 DAYS OF RECEIPT. TO START THE RETURN PROCESS, PLEASE EMAIL US AT INFO@SHOPSECONDWIND.COM WITH YOUR ORDER # AND REASON FOR YOUR RETURN OR EXCHANGE.

HATS & JEWELRY MUST BE UNWORN/UNUSE, WITH THE ORIGINAL SECOND WIND PACKAGING. CUSTOMERS ARE RESPONSIBLE FOR ALL RELATED SHIPPING COSTS.

ALL RETURNS ARE SUBJECT TO INSPECTION AND WE DO HAVE THE RIGHT TO REFUSE YOUR REFUND IF YOUR RETURN DOES NOT MEET ANY OF THE ABOVE REQUIREMENTS.

PLEASE ALLOW 3-6 BUSINESS DAYS FOR REFUND TO REFLECT ONTO YOUR ACCOUNT.

INTERNATIONAL ORDERS ARE ALL FINAL SALE.

 

 

Can I return a sale item?

- ALL SALE items are Final Sale -

 

How long does my order take to produce?

Please allow 4-5 business days for your order to be produced and ready for shipment.

 

How long does it take to ship? (USA)

We use USPS Standard & Priority Mail shipping, estimates to your specific location can be found on USPS.com.

 

Do you ship internationally?

Yes we do! We ship from New Jersey, USA and you can calculate your shipping costs by visiting UPS.com

 

My order was stolen or lost.

Unfortunately it is out of our control if your order was stolen. Once we ship your order, we trust the address you provided is a safe location to deliver. If your package is missing we will try our best to assist you with the shipping provider to locate your order.

 

USPS lost my package?

Please file a claim with USPS.com with your tracking number. If the item is officially lost via USPS, they are responsible to find a solution. When choosing Priority Shipping your order is insured if your package is lost by USPS.

 

When will you re-stock?

We are working hard to re-stock as soon as possible. We will make all re-stock announcements on our Instagram. You can sign up for our mailing list for special announcements and exclusive offers.

 

How do I care for my mask?

Our masks are made from all natural fabrics and must be hand washed with a gentle detergent. Please read labels on detergent carefully to make sure it is compatible with the fabric of your mask before washing. Hang to dry and steam or iron on low for best results.

 

Do you make masks for men?

Our masks are unisex and offered in sizes Small through Extra Large. Please reference our Size Chart on how to measure for your size.

 

How can I contact you about my current order?

You can contact us at customerservice@shopsecondwind.com

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